Refund policy

Last Updated: October 29, 2026

At Scbabage, we aim to provide a clear and straightforward return and refund process. This Return & Refund Policy explains the procedures and conditions for return and refund requests for purchases made through our website.

Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded, restricted, or modified under applicable consumer protection laws.

1. 30-Day Return Period

Scbabage offers a 30-calendar-day return period for eligible change-of-mind returns. This period begins on the date your order is delivered. Please contact us within these 30 calendar days to discuss a change-of-mind return.

This 30-day period applies only to eligible change-of-mind returns under this policy. It does not limit any separate statutory rights, remedies, or time limits that may apply under applicable law.

For a change-of-mind return, the item should generally meet the following conditions:

  • The item is unused and in its original condition.
  • The item includes its original packaging and accompanying accessories.
  • The item has not been damaged after delivery.
  • Proof of purchase, such as an order number or purchase confirmation, is provided.

Items that do not meet these conditions may not qualify for a change-of-mind return. These conditions do not limit any rights or remedies available for defective, damaged, incorrectly supplied, or otherwise nonconforming products under applicable law.

For hygiene and product-condition reasons, drinkware that has been used, washed, or exposed to liquids may not qualify for a change-of-mind return. This does not affect any rights or remedies available under applicable law.

2. How to Request a Return

To discuss a return, please contact our customer support team at hello@scbabage.com within the applicable return period.

Please include the following information to help us review your request:

  • Your order number.
  • The email address used for the purchase.
  • The reason for the return request.
  • Photos or other supporting information, where reasonably needed to assess the issue.

We will review the information provided and, where appropriate, explain the next steps and provide return instructions.

Please contact us before sending an item back so that we can provide the appropriate return instructions. This procedure does not limit any rights or remedies that cannot lawfully be restricted under applicable law.

3. Return Shipping Instructions

Returns should be sent according to the instructions provided by our customer support team. Please do not assume that the business address listed in this policy is an authorized return destination unless we have confirmed this for your return.

We recommend using a trackable shipping method and keeping your shipping receipt and tracking information until the return process is complete.

4. Return Shipping Costs

For eligible change-of-mind returns, customers are generally responsible for return shipping costs. This may apply when a customer no longer wants an item or prefers a different style or color.

For items that arrive damaged, defective, incorrectly supplied, or otherwise nonconforming, responsibility for return shipping costs will be determined based on the circumstances and applicable legal requirements.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact hello@scbabage.com as soon as reasonably possible so that we can assist you.

To help us assess the issue, please provide the following information where applicable:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product, where applicable.
  • Photos of the packaging, where relevant.

After reviewing the information provided, we will explain the available next steps and determine an appropriate resolution based on the circumstances and applicable legal requirements. Depending on the situation, this may include a replacement, refund, return shipping assistance, or another applicable remedy.

Requests for supporting information will be handled consistently with applicable law and will not remove rights or remedies to which you are legally entitled.

6. Items That May Not Qualify for Change-of-Mind Returns

For change-of-mind returns, an item may not qualify if it has been used, washed, exposed to liquids, modified, damaged after delivery, or does not meet the applicable return conditions described in this policy. Eligibility will be assessed based on the circumstances of the request and applicable law.

These conditions apply only to change-of-mind returns and do not exclude or restrict rights or remedies available under applicable law for defective, damaged, incorrectly supplied, or otherwise nonconforming products.

7. Exchanges

Scbabage does not currently offer direct product exchanges.

If you would like a different product, style, or color, you may request a return for an eligible item under this policy and place a separate order. This does not limit any rights or remedies available to you under applicable law.

8. Return Processing and Refunds

Where a physical return is required, we will review the returned item after it is received and assess the request in accordance with this policy and applicable law.

Return processing times may vary depending on the nature of the request, the condition of the item, and whether additional information is reasonably needed. We will communicate relevant next steps after reviewing your request.

For approved refunds, we typically issue the refund back to the original payment method. Where otherwise required by law, we will process the refund in accordance with the applicable legal requirements.

The time it takes us to process or issue a refund is separate from the time required for your bank, card issuer, or payment provider to post the funds to your account. After a refund is issued, additional processing time may be required. The timing may vary depending on the provider and payment method.

9. Restocking Fees

Scbabage does not charge restocking fees for eligible returns.

10. Return Review and Assistance

Contacting our customer support team before shipping a return helps us identify your order and provide the appropriate instructions. We review return requests according to this policy and applicable law.

Any return review or instruction process described in this policy does not make prior approval a condition for exercising a consumer right or remedy that cannot lawfully be restricted.

11. Contact Information

For questions about returns, refunds, damaged products, or other return-related matters, please contact us using the information below.

Store Name
Scbabage

Website
https://www.scbabage.com/

Business Address
1515 Wistar Rd, Fairless Hills, PA 19030, United States

Email
hello@scbabage.com

Phone
+1 484-657-8184

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed

We aim to respond to return and refund inquiries as soon as reasonably possible during our published customer support hours.

Thank you for choosing Scbabage. We appreciate your business.